File Types

Where to find it: Content → Media library

The media library supports a range of file types, from simple images and videos to several kinds of web-based content. The type of a file is recognised automatically when you upload it, and shown throughout the dashboard. The type also determines how the file appears on screen: either inside your layout, or filling the whole screen.

Supported Types

Type	Formats	How it appears on screen
Image	GIF, JPG, JPEG, PNG	Inside the current layout.
Video	MP4, WebM	Inside the current layout.
Web page (full screen)	HTML	Fills the whole screen, replacing the layout.
Web page (inline)	HTML	Inside the current layout.
Linked web page (full screen)	HTML	Fills the screen and loads a web address on the device.
Linked web page (inline)	HTML	Inside the layout, loading a web address on the device.
Live stream	HTML	Inside the layout, streaming from a web address.

Note The web-based types are available only when your company’s plan includes full ShowCTRL mode. Companies on a media-player-only plan can upload images and videos.

File Size

Each file can be up to 5 GB.

Best Practices

• Choose the right type for the placement. Use a full-screen type when content should take over the screen, and an inline type when it should sit within your layout.

• Use standard video formats. MP4 files using common encoding play most reliably across devices.